Privacy Policy

• Information We Collect
  
  We collect the following information:
  
  - Account Information: Name, email address, phone number, company name, billing information
  - Document Information: Uploaded documents, signature records, signer information, audit trails
  - Technical Information: IP addresses, browser details, device information, usage analytics, cookies
  
  Why We Collect Information
  
  We collect information to:
  
  - Provide services
  - Verify users
  - Process signatures
  - Improve security
  - Provide customer support
  - Comply with legal obligations
  
  Storage and Security
  
  We implement strong security measures including:
  
  - AES-256 encryption
  - TLS encryption in transit
  - Secure cloud hosting
  - Access controls
  - Monitoring systems
  - Audit logging
  
  Third Parties
  
  We may use third-party providers such as:
  
  - Payment providers
  - Cloud hosting providers
  - Analytics providers
  - Customer support providers
  
  These providers only process data as necessary to deliver services.
  
  International Transfers
  
  Some service providers may store data outside Australia. We take reasonable steps to ensure adequate protection of your data.
  
  Data Retention
  
  We retain information:
  
  - While your account is active
  - As required for legal and compliance purposes
  
  User Rights
  
  Users may:
  
  - Access their personal information
  - Correct inaccurate information
  - Request deletion of data
  - Withdraw marketing consent
  
  Contact: support@golosign.com
  
  
  Acceptable Use Policy
  
  Users may not use Golo Sign for:
  
  Illegal Activities
  - Committing crimes
  - Facilitating fraud
  - Money laundering
  - Violating sanctions laws
  
  Harmful Content
  - Malware or viruses
  - Ransomware
  - Phishing attacks
  
  Intellectual Property Violations
  - Copyright infringement
  - Trademark infringement
  - Unauthorized content distribution
  
  Abuse and Harassment
  - Threats
  - Defamation
  - Discrimination
  
  Platform Abuse
  - Unauthorized access
  - Security testing without permission
  - Data scraping
  - Excessive automated activity
  
  Violations may result in suspension or termination.
  
  Cookies Policy
  We use cookies and similar technologies.

Types of Cookies

- Essential Cookies: Required for login, authentication, and security
- Functional Cookies: Remember preferences and improve usability
- Analytics Cookies: Understand usage and improve performance
- Marketing Cookies: Used only with user consent

Managing Cookies

Users can control cookies through browser settings. Disabling cookies may affect functionality.

Contact: support@golosign.com

Security Policy

Security is a core principle of Golo Sign.

Data Protection

- AES-256 encryption at rest
- TLS encryption in transit
- Secure backups
- Audit logging

Access Control

- Role-based permissions
- Strong password requirements
- Multi-factor authentication
- Session management

Infrastructure Security

- Continuous monitoring
- Vulnerability management
- Security updates
- Firewall protection

Incident Response

We respond to security incidents promptly and take steps to reduce impact.

User Responsibilities

Users must:
- Protect passwords
- Enable MFA where available
- Report suspicious activity
- Maintain secure devices

Contact: support@golosign.com

Data Processing Agreement

Zepto Sky Pty Ltd acts as the Data Processor.
We process data only to provide services.

Types of Data

- Names
- Email addresses
- Phone numbers
- Signature information
- IP addresses
- Uploaded documents

Subprocessors

We may use third-party services for hosting, payments, analytics, and support.

Data Security

- Encryption
- Access controls
- Monitoring systems
- Secure backups